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Updated: May 16, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Utilizing complexity science to drive practice change through patient- and family-centered care
Anne S Hast1, Anthony M Digioia, Debra Thompson
1Advanced Surgical Hospital, Washington, PA 15301, USA. ahast@ashospital.net
Abstract:
Complexity science applied through a 6-step patient- and family-centered care methodology provides a practical framework for achieving meaningful change in organizations. This approach was used to improve the preoperative preparation experience of patients undergoing total joint arthroplasty in an orthopedic specialty hospital.
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