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Patient Reported Experience Measures (PREMs) in chronic heart failure
The Journal of the Royal College of Physicians of Edinburgh
|December 15, 2012
Summary
Comparing survey methods for chronic heart failure (CHF) patients revealed differences in participation and responses. Postal surveys yielded more reliable feedback than online surveys, suggesting offering multiple options is best.
Area of Science:
- Health Services Research
- Patient Experience Measurement
- Chronic Disease Management
Background:
- Patient Reported Experience Measures (PREMs) are crucial for evaluating chronic disease management quality.
- The most effective method for delivering PREMs surveys remains undetermined.
- This study investigates two distinct survey delivery methods for patients with chronic heart failure (CHF).
Purpose of the Study:
- To compare the effectiveness of online versus postal survey delivery for Patient Reported Experience Measures (PREMs) in chronic heart failure (CHF) patients.
- To identify differences in participation rates and response characteristics between online and postal survey methods.
- To inform best practices for collecting patient feedback in chronic disease management.
Main Methods:
- A comparative study utilizing bespoke online and postal surveys.
- Surveys were administered to community-based patients diagnosed with chronic heart failure (CHF) in Scotland.
- Data collected included participation numbers, demographic information, and qualitative feedback.
Main Results:
- 121 patients completed the survey: 73 via postal mail and 48 online.
- The online cohort was younger, had less frequent contact with CHF nurses, and reported lower satisfaction with clinical services.
- Postal surveys resulted in fewer negative comments (27.4%) compared to online surveys (58.3%), with statistically significant differences (p<0.0001).
Conclusions:
- Significant differences exist in participation and response patterns between postal and online survey methods.
- The accuracy of feedback may be compromised due to these variations, making direct comparison challenging.
- Healthcare providers should offer diverse survey options to facilitate comprehensive patient feedback on clinical services.
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