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Balance appointment information leaflets: employing performance-based user-testing to improve understanding.

Ruth E Brooke1, Nicholas C Herbert, Sarah Isherwood

  • 1School of Healthcare, University of Leeds, UK. r.e.brooke@leeds.ac.uk

International Journal of Audiology
|December 19, 2012
PubMed
Summary

Patient information leaflets for balance appointments often contain information that is hard to find or understand. Performance-based testing is crucial for improving these leaflets and reducing patient anxiety.

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Area of Science:

  • Health Sciences
  • Patient Education
  • Communication in Healthcare

Background:

  • Patient information leaflets (PILs) are vital for patient understanding.
  • Effectiveness of balance appointment PILs in conveying information is not well-established.
  • Poorly understood PILs can negatively impact patient experience and adherence.

Purpose of the Study:

  • To evaluate the effectiveness of balance appointment patient information leaflets (PILs) using performance-based user-testing.
  • To identify specific information points that are difficult for patients to find or understand.
  • To inform the revision and improvement of balance appointment PILs.

Main Methods:

  • Sequential groups design with 40 participants (25 female/15 male, aged 46-72) with no prior balance issues.

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  • Participants undertook structured interviews to find and understand 11 key points in two original leaflets (A and B) and a revised leaflet.
  • Semi-structured interviews explored participants' views on the leaflets.

    • Main Results:

    • Participants struggled to find/understand 5/11 (Leaflet A) and 6/11 (Leaflet B) information points.
    • The revised leaflet improved understanding, with 10/11 points understood by >90% of participants, compared to 6/11 for original leaflets.
    • Five key information points in the revised leaflet still presented challenges.

    Conclusions:

    • Current balance appointment PILs present information that can be difficult for patients to access and comprehend.
    • Performance-based evaluation of PILs is essential before implementation.
    • Improved information delivery through PILs can mitigate patient anxiety and reduce appointment-related issues like non-attendance.