Telephone triage assessment for musculoskeletal disorders: part 2

This paper explores the results of a diagnostic analysis that was undertaken before the implementation of a nursing telephone triage assessment for musculoskeletal disorders in an occupational health and wellbeing service. Mixed methods were used to gather the relevant information. Authentic organisational documents provided support for several themes including evidence-based change. Several barriers and facilitators to change were identified and their implications are highlighted. Overall the organisation was classified as ready for change. Following the results of this diagnostic analysis, specific recommendations are suggested for implementation.