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Mental health telephone triage: managing psychiatric crisis and emergency
Natisha Sands1, Stephen Elsom, Elijah Marangu
1School of Nursing and Midwifery, Deakin University, Geelong, Victoria, Australia. natisha.sands@deakin.edu.au
Purpose:
The study aims to identify and articulate how mental health telephone triage (MHTT) clinicians manage psychiatric crisis and emergency via the telephone.
Design And Methods:
An observational design was employed in the study. Wireless headsets were used to observe 197 occasions of MHTT.
Findings:
Clinicians use a range of practical strategies, therapeutic skills, and psychosocial interventions to manage psychiatric crises and emergencies via the telephone.
Practice Implications:
The evidence base for managing psychiatric crisis/emergency in MHTT is minimal. These findings contribute to the MHTT knowledge base and provide evidence-based strategies for high-quality emergency mental health care.
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