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A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills
07:31

A Computerized Functional Skills Assessment and Training Program Targeting Technology Based Everyday Functional Skills

Published on: February 13, 2020

Developing computer competencies for eWorkers within call centres.

Elizabeth Kirk1, Jenny Strong, Robin Burgess-Limerick

  • 1School of Health and Rehabilitation Sciences, The University of Queensland, St. Lucia Campus, Brisbane, Australia.

Work (Reading, Mass.)
|January 18, 2013
PubMed
Summary
This summary is machine-generated.

Training computer operators on self-management of work-related musculoskeletal discomfort (WRMSD) is crucial. Skill-based training significantly reduced WRMSD levels, unlike knowledge-only approaches.

Keywords:
Ergonomicsaction research (AR)work competencieswork related musculoskeletal discomfort (WRMSD)

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Development of a Virtual Reality Assessment of Everyday Living Skills
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10:32

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Area of Science:

  • Occupational Health
  • Ergonomics
  • Human Factors Engineering

Background:

  • High prevalence of work-related musculoskeletal discomfort (WRMSD) linked to prolonged computer use presents a significant occupational health challenge.
  • Existing training programs often lack the multidisciplinary skills necessary for effective WRMSD self-management.
  • This study addresses the need for improved training strategies to mitigate WRMSD risks.

Purpose of the Study:

  • To review management strategies and training elements for enhancing self-management of WRMSD risk factors.
  • To evaluate the impact of different training methods on WRMSD levels through case studies.
  • To demonstrate the effectiveness of skill-based training in reducing occupational musculoskeletal discomfort.

Main Methods:

  • Literature review of management strategies and training methods for WRMSD self-management.
  • Case study 1: Evaluating an office ergonomic checklist training program.
  • Case study 2: Assessing a skill-based training program with 'how-to' demonstrations and collaborative development.

Main Results:

  • Ergonomic checklist training improved knowledge but not work behaviors or WRMSD levels.
  • Skill-based training led to increased trainee engagement and collaborative development of training elements.
  • The skill-based program resulted in a significant reduction in reported WRMSD levels among computer operators.

Conclusions:

  • Training focused solely on knowledge acquisition is insufficient for managing WRMSD.
  • Skill-based training, emphasizing practical application and multidisciplinary competencies, is effective in reducing occupational musculoskeletal discomfort.
  • Developing targeted, skill-oriented training programs is a viable strategy for improving computer operators' WRMSD outcomes.