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Formation of Dispersible Taohong Siwu Tablets
05:44

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Published on: February 3, 2023

First drive-through pharmacy services in Taiwan.

Yuh-Feng Lin1, You-Meei Lin, Li-Huei Sheng

  • 1Graduate Institute of Management, School of Management, National Taiwan University of Science and Technology, Taipei, Taiwan, ROC.

Journal of the Chinese Medical Association : JCMA
|January 22, 2013
PubMed
Summary

A new drive-through pharmacy service significantly increased prescription refills and patient satisfaction. This convenient system allows faster prescription pick-up, improving medication adherence for chronic conditions.

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Area of Science:

  • Healthcare Management
  • Pharmaceutical Services
  • Patient Convenience

Background:

  • Taiwan separated drug prescribing and dispensing in 1997, enabling local clinic pharmacies to refill prescriptions.
  • Patients with chronic or stable conditions often use local pharmacies for prescription refills, avoiding hospital visits.

Purpose of the Study:

  • To evaluate the effectiveness of a new drive-through pharmacy service at Shuang-Ho Hospital.
  • To assess changes in patient prescription refilling behavior after implementing the drive-through service.

Main Methods:

  • A comparative analysis of patient drug prescription behavior was conducted.
  • Data was collected for 6 months before and 6 months after the drive-through pharmacy service deployment.
  • Patient prescription refilling rates and service utilization were tracked.

Main Results:

  • The overall prescription refilling rate increased significantly post-implementation (51.1% vs. 50.2%, p < 0.01).
  • Online reservation usage (7.9% vs. 4.9%) and medication pick-up rates (93.0% vs. 88.1%) also rose significantly.
  • Drive-through service utilization increased to 45.4%, with middle-aged adults (40-65) being the primary users.

Conclusions:

  • The drive-through pharmacy offers a convenient and time-efficient method for prescription refills.
  • The service led to a short-term increase in prescription refilling rates and high patient satisfaction (over 90%).
  • Promoting this service can enhance medication adherence and disease management.