[Assessing employees' perceptions of risk factors for job stress using context-specific methods: the case of
Paul Maurice Conway1, Tatiana Aquilina, Paolo Campanini
1Dipartimento di Medicina del Lavoro Clinica del Lavoro L. Devoto, Università degli Studi di Milano, Italy. paul.conway@unimi.it
Abstract:
The Italian Advisory Committee on work-related stress has outlined a step-by-step approach which considerably limits workers' participation in the first phases of the assessment procedure. Albeit cost-effective, such approach neglects the relevance of employees' perception in correctly identifying likely risk factors for job stress. Results of the present study, considering call center workers, points to the need of adopting subjective instruments for job stress assessment that are context-specific, whereas using generic job stress models only (such as Job Demand-Control and Effort Reward/Imbalance) may not permit the identfication of risk factors that are peculiar to the work settings under investigation.
Related Concept Videos
Psychological Responses to Stress
Components of Stress
Interestingly, the hidden cube faces also experience these stresses, equal and opposite to those on the...
Types of Stressors
Catastrophes
Catastrophes refer to large-scale, unpredictable events that create overwhelming stress and a sense of threat. Examples include natural disasters like...
Stress Concentrations
The stress concentration...
Stress Concentrations
Stress and Mental Health
Individuals with depression often experience challenges in both their personal and professional...


