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Validity and reliability of the client perception of value questionnaire
Judith Fethney1, Yun-Hee Jeon, Isobel Ludford
1Sydney Nursing School, The University of Sydney, Sydney, NSW, Australia.
Contemporary Nurse
|March 15, 2013
Summary
The client perception of value (CPV) questionnaire is a reliable tool for assessing aged care quality. Both resident and relative versions showed strong internal consistency, confirming its validity in measuring satisfaction.
Area of Science:
- Gerontology
- Health Services Research
- Psychometrics
Background:
- Assessing quality in residential aged care is crucial for resident well-being.
- Existing tools may not fully capture resident and relative perceptions of value.
- The client perception of value (CPV) questionnaire was developed to address this gap.
Purpose of the Study:
- To detail the psychometric testing process for the client perception of value (CPV) questionnaire.
- To evaluate the reliability and validity of the CPV instrument for aged care settings.
Main Methods:
- The CPV was developed using literature reviews, expert consultations, and focus groups with residents and relatives.
- Data from 391 residents and 671 relatives were collected from 21 aged care facilities.
- Psychometric properties were assessed using multi-trait analysis, Cronbach's alpha, and exploratory factor analysis.
Main Results:
- Both resident and relative versions of the CPV demonstrated adequate internal consistency reliability.
- Exploratory factor analysis confirmed the intended service areas within the questionnaire.
- Residents generally reported higher satisfaction scores compared to their relatives.
Conclusions:
- The client perception of value (CPV) questionnaire is a valid and reliable instrument.
- It effectively measures resident and relative satisfaction and perceptions of aged care quality.
- The CPV can be utilized to enhance service delivery in residential aged care facilities.
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