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Updated: May 13, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Quality paradox. Medicare rewards for process, patient satisfaction not always linked to better outcomes
Abstract:
A Modern Healthcare analysis of two of Medicare's quality-improvement programs found that scoring well in preventing readmissions doesn't mean a hospital will do well in improving care processes. The findings didn't surprise one hospital CEO. "They're two different programs focusing on different things. They're going to have different results," says Michael Motte, right, of St. Alexius Hospital, St. Louis.
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