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Persuasion Strategies01:52

Persuasion Strategies

Researchers have tested many persuasion strategies, including the foot-in-the door and the door-in-the-face techniques, in a variety of contexts. Ultimately, the principles are effective in selling products and changing people’s attitude, ideas, and behaviors (Cialdini & Goldstein, 2004).
Impression Management Techniques III: Aligning Actions01:29

Impression Management Techniques III: Aligning Actions

Aligning actions are communicative strategies individuals employ to maintain social harmony and preserve personal identity in the face of potential disruptions to social norms. These actions are particularly important in managing social impressions when one's behavior might be seen as inappropriate, incompetent, or morally questionable.Types of Aligning ActionsThe three principal types of aligning actions are disclaimers, accounts, and apologies.DisclaimersDisclaimers are preventive; they are...
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Impression Management Techniques II: Ingratiation

Ingratiation refers to deliberate behaviors aimed at increasing one’s attractiveness or likability to a target person, often for strategic interpersonal or social gain. This set of impression management tactics is especially prevalent in hierarchical contexts, where influencing someone with greater power or authority can yield significant benefits. Several distinct ingratiation strategies have been identified, each leveraging psychological cues to foster favor and affiliation.Opinion...
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Managing Impressions01:19

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Appointments 101--how to shape a more effective appointment system.

Andrew Knight1, Tony Lembke

  • 1Expert Reference Panel on Access, The Australian Primary Care Collaborative, The Improvement Foundation, Adelaide, South Australia, Australia.

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Optimizing general practice appointment systems improves patient access and care. Lessons from the Australian Primary Care Collaboratives program offer strategies like open access and advanced access for better practice functioning.

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Area of Science:

  • General Practice Management
  • Healthcare Operations
  • Primary Care Systems

Background:

  • Effective appointment systems are crucial for timely patient-clinician connection and sustainable general practice environments.
  • Maximizing appointment system effectiveness can significantly improve healthcare delivery.

Purpose of the Study:

  • To share lessons from the Australian Primary Care Collaboratives program.
  • To guide individual practices in tailoring appointment systems to enhance patient access and care.

Main Methods:

  • Analysis of strategies from the Australian Primary Care Collaboratives program.
  • Identification of common appointment system approaches.

Main Results:

  • Five common appointment strategies identified: open access, book on the day, supersaturate, carve out, and advanced access.
  • Each system presents unique advantages and disadvantages.
  • Measurement of current system effectiveness in managing delays and ensuring satisfaction is beneficial.

Conclusions:

  • Practices should intentionally select appointment systems aligning with patient, staff, and clinician needs.
  • Specific techniques like 'appointment golf' and 'jeopardy doctor' can enhance system functionality.
  • Context and population characteristics influence the suitability of different appointment strategies.