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Psychophysiological Assessment of the Effectiveness of Emotion Regulation Strategies in Childhood
08:09

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Published on: February 11, 2017

Affect spin and the emotion regulation process at work.

Daniel J Beal1, John P Trougakos, Howard M Weiss

  • 1University of Texas at San Antonio, Department of Psychology, San Antonio, TX 78249, USA. daniel.beal@utsa.edu

The Journal of Applied Psychology
|April 10, 2013
PubMed
Summary
This summary is machine-generated.

Customer service employees experience fatigue from emotion regulation. Affect spin, or trait variability in affective states, increases strain but buffers against immediate fatigue from work events.

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Area of Science:

  • Psychology
  • Organizational Behavior
  • Occupational Health

Background:

  • Emotion regulation is a demanding task for customer service employees.
  • Not all employees experience burnout despite emotionally taxing work.
  • Affect spin, the variability of an individual's affective states, is explored as a moderating factor.

Purpose of the Study:

  • To investigate the relationship between emotion regulation and employee fatigue.
  • To examine the role of affect spin in mediating the effects of emotion regulation on strain and fatigue.
  • To understand how trait affective variability influences the impact of work-related strain on immediate fatigue.

Main Methods:

  • Experience sampling study involving restaurant servers.
  • Data collected across approximately 10 shifts per participant (2,051 total surveys).
  • Multilevel analyses used to examine the proposed relationships.

Main Results:

  • The study supported the model linking emotion regulation to work-related fatigue.
  • Affect spin was found to increase strain and fatigue associated with emotion regulation.
  • Affect spin also weakened the direct relationship between recent strain and immediate fatigue.

Conclusions:

  • Affect spin, while indicating greater reactivity to affective events, acts as a buffer against the fatiguing consequences of these events.
  • Understanding affect spin can inform strategies to mitigate burnout in customer-facing roles.
  • Individual differences in affective variability play a crucial role in managing work-related stress and fatigue.