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Inpatient palliative care consultation: describing patient satisfaction.
Pushkar Chand1, Teralyn Gabriel, Cathy L Wallace
1InpatSouth Bay Medical Center in Harbor City, CA, USA. pushkar.chand@kp.org
The Permanente Journal
|April 19, 2013
Summary
Patient-centered palliative care consultations significantly improve patient satisfaction. Key factors include dignity, informed decision-making, and effective pain management, enhancing the overall care journey.
Area of Science:
- Palliative Care
- Patient Experience
- Healthcare Quality Improvement
Background:
- Inpatient palliative care consultations are crucial for patients with serious illnesses.
- Understanding patient perspectives is key to enhancing care quality.
Purpose of the Study:
- To identify and measure common patterns of positive patient experiences during inpatient palliative consultations.
- To understand how patient and care team interactions can improve care quality.
Main Methods:
- A convenience sample of 25 patients undergoing goals-of-treatment consultations was surveyed.
- Questionnaires were administered between April 2010 and May 2012.
Main Results:
- Patients reported high satisfaction with dignity, respect, and informed decision-making.
- 95% found their overall experience excellent, with consultations aiding treatment planning.
- Cultural values were respected, and pain/symptom management was adequately addressed.
Conclusions:
- Patient and family feedback confirmed the effectiveness of palliative care in shaping treatment journeys.
- Findings highlighted areas for improved communication to further enhance patient care.
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