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Related Experiment Video

Updated: May 12, 2026

Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery

Humor or Rationality? The Neural Mechanisms of How Agent Type and Language Style Influence Satisfaction with Ride-Hailing Service Failure Recovery

Published on: March 13, 2026

Reducing appointment no-shows: going from theory to practice.

Todd Molfenter¹

¹University of Wisconsin-Madison, Madison, Wisconsin 53706, USA. todd.molfenter@chess.wisc.edu

Substance Use & Misuse

|April 24, 2013

Summary

This summary is machine-generated.

Addiction treatment centers significantly cut no-show rates by implementing evidence-based practices. This study identifies effective strategies for improving patient retention and healthcare productivity in addiction services.

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Area of Science:

Addiction Medicine
Healthcare Management
Behavioral Health Services Research

Background:

Addiction appointment no-shows negatively affect patient outcomes and healthcare efficiency.
Reducing no-show rates is crucial for effective addiction treatment delivery.

Purpose of the Study:

To assess the effectiveness of implementing research-informed practices to reduce no-show rates in addiction treatment.
To identify preferred and most effective no-show reduction strategies used by treatment organizations.

Main Methods:

67 addiction treatment organizations participated in the Strengthening Treatment Access and Retention program (2007-2010).
Organizations implemented practices derived from addiction no-show research and theory.
Outpatient no-show rates were tracked before and after intervention.

Main Results:

Outpatient no-show rates decreased significantly from 37.4% to 19.9% (p = .000).
The study identified specific practices that were preferred by organizations and proved most effective.
A significant reduction in no-show rates was achieved through applied research synthesis.

Conclusions:

Implementing evidence-based practices can substantially reduce no-show rates in addiction treatment.
Findings offer practical insights for improving patient retention and healthcare productivity.
Future research should continue to explore and refine strategies for minimizing no-shows in addiction services.