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Turn it around: short-term management for aggression and anger
J Turnbull1, I Aitken, L Black
1University of St Andrews, Scotland.
Summary
Nurses often face assaults, but lack practical anger management guidelines. A new training course improved staff confidence in de-escalating aggressive clients, reducing potential violence.
Area of Science:
- Nursing
- Psychology
- Healthcare Safety
Background:
- Nurses face significant risks of workplace assaults.
- Existing guidelines for managing client anger and aggression are limited.
- Effective strategies are needed to prevent nurse-client violence.
Purpose of the Study:
- To develop and evaluate a training course for healthcare staff.
- To equip staff with skills to manage angry and assaultive clients.
- To enhance confidence in handling potentially violent situations.
Main Methods:
- A specialized training course was designed and implemented.
- Participants received training on anger and aggression management.
- Confidence levels and reliance on de-escalation techniques were assessed.
Main Results:
- Training participants reported increased confidence in managing violent situations.
- Staff utilized learned methods to de-escalate client aggression.
- The course provided practical skills for preventing escalation to violence.
Conclusions:
- The training course effectively enhanced nurses' ability to manage aggressive clients.
- De-escalation techniques learned in the course helped reduce violent incidents.
- Implementing such training is crucial for improving safety in healthcare settings.