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Cooperation and communication challenges in small-scale eHealth development projects
Lone Stub Petersen1, Pernille Bertelsen, Charlotte Bjørnes
1Aalborg University, Department of Planning, Danish Center for Health Informatics, Denmark.
International Journal of Medical Informatics
|May 14, 2013
Summary
Effective health informatics requires better cooperation between clinical and IT professionals. Understanding user perspectives and making technical knowledge explicit are key to successful eHealth development.
Area of Science:
- Health Informatics
- Information Systems Development
- Human-Computer Interaction
Background:
- eHealth development increasingly emphasizes user participation.
- Challenges exist in developing information systems that align with healthcare practices.
- Clinician-led projects face communication hurdles with IT professionals.
Purpose of the Study:
- To analyze cooperation and communication challenges in clinician-managed health informatics projects.
- To explore the boundaries between IT and healthcare professional cultures and practices.
- To identify strategies for improving collaborative development in eHealth.
Main Methods:
- Qualitative case study of a health systems development project.
- Analysis of interactions between non-technical healthcare professionals and IT professionals.
- Application of information systems research concepts like 'language-games' and 'shared design spaces'.
Main Results:
- Identified communication and cooperation challenges stemming from differing professional cultures and practices.
- Explored the boundaries between IT and clinical domains using 'language-games' and 'shared design spaces' concepts.
- Highlighted the complexities of integrating IT with clinical workflows in user-led projects.
Conclusions:
- A deeper understanding of the development process from the user's perspective is needed.
- Tools to make technical knowledge explicit are crucial for effective collaboration.
- Cooperative methods are essential to foster shared design spaces and strengthen small-scale health information systems projects.
Keywords:
CommunicationComputer systems developmentCooperationLanguageParticipationSoftware DESIGNeHealthMore Related Videos
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