Does compliance make a facility safe?

'Every defect is a treasure, if the company can uncover its cause and work to prevent it across the corporation' - Kiichiro Toyoda, founder, Toyota. This quote, as true in healthcare as it in the manufacturing sphere, set the tone for discussion at a recent Dublin conference, which examined the thorny issue of whether compliance is really enough to ensure safety. Focusing especially on water safety, the event aimed to promote collaboration and knowledge sharing between Irish and UK healthcare professionals, including technical services managers, infection control staff, quality and risk personnel, support service managers, hospital directors, and CEOs. Susan Pearson BSc, a freelance journalist and communications consultant specialising in medicine and the environment, reports.