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The Participant-Reported Implementation Update and Score (PRIUS): A Novel Method for Capturing Implementation-Related Data Over Time
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Validation of inpatient experience questionnaire.

Eliza L Y Wong1, Angela Coulter, Annie W L Cheung

  • 1School of Public Health and Primary Care, The Chinese University of Hong Kong, Hong Kong, China. lywong@cuhk.edu.hk

International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care
|May 22, 2013
PubMed
Summary

The Hong Kong Inpatient Experience Questionnaire (HKIEQ) effectively measures patient experiences in public hospitals. This validated tool demonstrates good reliability and acceptability for improving hospital care quality.

Keywords:
patient experiencespatient satisfactionquality improvementquality measurement

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Area of Science:

  • Health Services Research
  • Psychometrics
  • Patient Experience Measurement

Background:

  • Measuring patient experience is crucial for enhancing hospital care quality.
  • Existing tools may not adequately capture the nuances of care in specific healthcare settings.
  • The Hong Kong Inpatient Experience Questionnaire (HKIEQ) was developed to address this need.

Purpose of the Study:

  • To validate the Hong Kong Inpatient Experience Questionnaire (HKIEQ) for assessing patient experiences in Hong Kong public hospitals.
  • To evaluate the acceptability, validity, and reliability of the newly developed HKIEQ.

Main Methods:

  • A cross-sectional validation survey was conducted.
  • Principal component exploratory factor analysis assessed construct validity.
  • Cronbach's alpha and Spearman's rank correlation coefficients were used to determine reliability.
  • Acceptability was evaluated based on missing values.

Main Results:

  • The survey included 511 patients from Hong Kong public hospitals.
  • Low missing values (0.2% to 21.3%) indicated high acceptability.
  • Factor analysis identified nine dimensions of hospital care, explaining 75.4% of the variance.
  • Internal consistency reliability ranged from 0.49 to 0.97, and test-retest reliability ranged from 0.36 to 0.96.

Conclusions:

  • The HKIEQ demonstrates strong psychometric properties, making it a reliable tool for measuring patient experiences in Hong Kong public hospitals.
  • The findings support the HKIEQ's utility in improving the quality of inpatient care.
  • This research provides a foundation for further studies on patient expectations and needs in hospital settings.