Including customers in health service design

Area of Science:

• Health Services Research
• Collaborative Design
• Patient Engagement

Background:

• Healthcare delivery often lacks patient and stakeholder input.
• Effective health service design requires understanding diverse expectations.
• Codesign offers a framework for inclusive service development.

Purpose of the Study:

• To define and explore the concept of codesign in health service delivery.
• To present findings from a pilot health codesign study.
• To propose future research directions for enhancing consumer involvement in health services.

Main Methods:

• Exploration of the codesign concept.
• Case discussion of a pilot health codesign study.
• Identification of research gaps and future research avenues.

Main Results:

• A pilot study provided insights into practical health codesign application.
• The study highlighted the importance of consumer and stakeholder involvement.
• Effective codesign can lead to services better aligned with expectations.

Conclusions:

• Codesign is a valuable approach for developing patient-centered health services.
• Further research is needed to build robust knowledge on health codesign implementation.
• Involving service consumers and stakeholders is crucial for successful health service development.