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Patient-centered Care01:13

Patient-centered Care

Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
Interdisciplinary Care: The Health Care Team-I01:21

Interdisciplinary Care: The Health Care Team-I

An interdisciplinary team includes many healthcare professionals working together and utilizing their skills, knowledge, and expertise to provide holistic and quality patient care.
Physicians
The physician's primary responsibility is to diagnose illness and direct the medical or surgical treatment of the condition. The authority to admit patients to a healthcare agency or institution and practice care within that setting is granted to physicians by the healthcare agency or institution itself.
Interdisciplinary Care: The Health Care Team-II01:18

Interdisciplinary Care: The Health Care Team-II

An interdisciplinary team includes many healthcare professionals working together and utilizing their skills, knowledge, and expertise to provide holistic and quality patient care. Here are a few more healthcare professionals.
Physical Therapist
A physical therapist (PT) aims to restore function or prevent additional impairment in a patient following an injury or disease. Massage, heat, cold, water, sonar waves, exercises, and electrical stimulation are some treatments used by PTs to treat...
Nursing Process for Patient and Caregiver Teaching II: Planning and Implementation01:24

Nursing Process for Patient and Caregiver Teaching II: Planning and Implementation

Planning for learning involves the development of a teaching plan. Teaching plans are similar to nursing care plans—both follow the steps of the nursing process. Planning in the teaching process involves setting goals and outcomes. Here, goals identify what a patient needs to achieve to understand a healthcare topic better, whereas the outcomes are the action to be performed by the patient to achieve the goal within a timeframe. For example, if the goal is to educate the patient about insulin...
Planning Nursing Care I01:21

Planning Nursing Care I

The planning phase of the nursing process helps nurses set priorities, outline patient-centered goals and expected outcomes, and tailor nursing interventions to align with the aligned care plan. Through the planning phase, the nurse applies critical thinking skills to align and develop interventions according to the patient's needs. It provides continuity of care allowing patients to receive the maximum benefit from treatment. It serves as a pilot plan for allocating individual staff to a...
Nursing Process for Patient and Caregiver Teaching I: Assessment and Diagnosis01:24

Nursing Process for Patient and Caregiver Teaching I: Assessment and Diagnosis

The nursing process provides a clinical decision-making framework for patients and families to establish and implement a personalized care plan. Since part of the nurse's duties is to teach patients, the steps of the nursing process are the most effective way to approach instruction. The nursing process and the teaching-learning process are inextricably linked.
It is critical to determine the patient's learning needs during the assessment. Determination of learning needs compounds data from the...

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Experience of overseas nurses: the potential for misunderstanding.

British journal of nursing (Mark Allen Publishing)·2010
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Related Experiment Video

Updated: May 11, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Promoting patient-centred care through staff development.

Mercy Okougha1

  • 1North, Middlesex University Hospital NHS Trust, Edmonton, London. mercy.okougha@nmh.nhs.uk

Nursing Standard (Royal College of Nursing (Great Britain) : 1987)
|May 25, 2013
PubMed
Summary

North Middlesex University Hospital NHS Trust improved patient care by implementing staff development training after a 2009 patient satisfaction survey. Post-training evaluation showed increased staff knowledge and understanding, aiming for better healthcare service delivery.

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Published on: January 15, 2017

Area of Science:

  • Healthcare Management
  • Patient Satisfaction Studies
  • Staff Development

Background:

  • High-quality patient care is essential for healthcare service delivery.
  • Evaluating patient satisfaction is a key metric for assessing healthcare quality.
  • North Middlesex University Hospital NHS Trust faced challenges with patient satisfaction in 2009.

Purpose of the Study:

  • To outline interventions implemented by North Middlesex University Hospital NHS Trust following a low patient satisfaction score.
  • To assess the impact of a new staff development training initiative on healthcare professionals.
  • To improve patient care and service delivery through enhanced staff performance.

Main Methods:

  • Implementation of a new staff development training program.
  • Focus on inter-professional learning and reflection on professional attitudes.
  • Post-training evaluation of staff knowledge and understanding.

Main Results:

  • The training initiative provided opportunities for inter-professional learning.
  • Staff engaged in reflection on individual professional attitudes and performance.
  • Post-training evaluation demonstrated an increase in staff knowledge and understanding.

Conclusions:

  • Staff development training can positively impact healthcare professionals' knowledge.
  • Interventions focused on staff development may lead to improvements in patient care.
  • Continuous evaluation of patient satisfaction is crucial for healthcare quality improvement.