Promoting patient-centred care through staff development

Providing good patient care is integral to service provision at North Middlesex University Hospital NHS Trust and evaluating patient satisfaction is one way in which the trust can ensure high quality health service delivery. This article provides an overview of actions taken by the trust following a disappointing patient satisfaction survey in 2009. This included a new staff development training initiative for the workforce, which provided an opportunity for inter-professional learning and reflection on individual professionals' attitudes, while that offered potential opportunities for change in performance. A post-training evaluation indicated levels of knowledge and understanding had increased among participating staff.