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Published on: September 19, 2019
Developing quality indicators for family support services in community team-based mental health care
S Serene Olin1, Krista Kutash, Michele Pollock
1Department of Child and Adolescent Psychiatry, New York University Child Study Center, New York University School of Medicine, One Park Avenue, 7th Floor, New York, NY, 10016, USA, Serene.Olin@nyumc.org.
Abstract:
Quality indicators for programs integrating parent-delivered family support services for children's mental health have not been systematically developed. Increasing emphasis on accountability under the Affordable Care Act highlights the importance of quality-benchmarking efforts. Using a modified Delphi approach, quality indicators were developed for both program level and family support specialist level practices. These indicators were pilot tested with 21 community-based mental health programs. Psychometric properties of these indicators are reported; variations in program and family support specialist performance suggest the utility of these indicators as tools to guide policies and practices in organizations that integrate parent-delivered family support service components.
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