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Updated: May 10, 2026
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Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Use of process mapping in service improvement
Joanna Phillips1, Lorraine Simmonds
1University Hospitals Birmingham Foundation Trust.
Nursing Times
|June 8, 2013
Summary
Process mapping visualizes current workflows and patient journeys to identify improvements. Incorporating patient feedback enhances understanding and guides change management for better patient experiences.
Area of Science:
- Healthcare Management
- Process Improvement
- Patient Experience
Background:
- Change management is crucial in healthcare delivery.
- Effective tools are needed to analyze and improve healthcare processes.
- Understanding the patient journey is key to enhancing care.
Purpose of the Study:
- To analyze process mapping as a change management tool.
- To demonstrate how process mapping can reveal current process inefficiencies.
- To guide the use of patient perspectives in process analysis.
Main Methods:
- Utilizing process mapping to visualize existing workflows.
- Incorporating patient feedback and perspectives into the mapping process.
- Providing guidance on analyzing and reporting process mapping results.
Main Results:
- Process mapping effectively illustrates current operational procedures.
- Patient viewpoints highlight areas for potential improvement in care pathways.
- Analysis of mapped processes identifies specific opportunities for change.
Conclusions:
- Process mapping is a valuable tool for healthcare change management.
- Integrating patient opinions offers critical insights for service enhancement.
- Systematic analysis of process maps facilitates data-driven improvements to patient experience.
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