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A qualitative study on non-verbal sensitivity in nursing students.

Zenobia C Y Chan¹

¹School of Nursing, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong. hszchan@inet.polyu.edu.hk

Journal of Clinical Nursing

|June 11, 2013

Summary

Nursing students perceive non-verbal communication as vital. Factors like patient demographics and student characteristics influence non-verbal cues, highlighting areas for improved training in healthcare settings.

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Area of Science:

Nursing Education
Healthcare Communication
Qualitative Research

Background:

Effective healthcare delivery hinges on strong non-verbal communication.
Understanding nursing students' non-verbal communication is crucial for future practice.

Purpose of the Study:

Explore nursing students' perceptions of non-verbal communication and sensitivity.
Identify factors influencing nursing students' non-verbal communication styles.

Main Methods:

Qualitative approach utilizing 16 in-depth interviews.
Content analysis of recorded interviews with Master of Nursing and Bachelor of Nursing students.

Main Results:

Three themes emerged: students' value/experience of non-verbal communication, influencing factors (patient demographics, student characteristics), and non-verbal communication metaphors (assistance, individualization, hints, interaction).

Conclusions:

Clinical experiences reveal nursing students' non-verbal communication use and sensitivity.
Findings suggest areas for improvement in non-verbal communication training for students and nurses.