[Formation of patients' opinion regarding their satisfaction with hospital care]

The study was carried out with the help of adapted questionnaire of WHO Regional Office for Europe by interviewing 516 adult residents of a big city. The role and place of ethiopsychological, deontological and organizational factors were determined in the formation of one of the components of end results--the degree of patient's satisfaction. The advisability of using interview surveys of population as one of the criteria in the organization of medical care to the population is emphasized.