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Published on: February 8, 2019
Tracking technology: lessons learned in two health care sites
Mary Elizabeth Bowen1, Chadwick A Wingrave, Angel Klanchar
1James A. Haley Veterans Hospital, HSR&D/RR&D Center of Excellence, Tampa, FL 33637, USA. mary.bowen3@va.gov
Implementing a real-time locating system (RTLS) in healthcare requires careful planning to overcome adoption barriers. Successful deployment hinges on considering existing workflows, policies, and stakeholder needs for effective staff and patient tracking.
Area of Science:
- Health Informatics
- Healthcare Management
- Technology Adoption
Background:
- Previous research focused on the technological feasibility of real-time locating systems (RTLS) for staff and patient tracking.
- Limited studies have addressed the critical adoption challenges and barriers to deploying RTLS in healthcare settings.
- RTLS offers potential benefits for improving workflow, patient outcomes, and reducing healthcare costs.
Purpose of the Study:
- To describe the adoption and compliance process of a real-time locating system (RTLS) among staff and patients.
- To present key lessons learned from implementing RTLS in two distinct healthcare environments.
- To identify and address technological, work-related, and social barriers encountered during RTLS deployment.
Main Methods:
- A real-time locating system (RTLS) was implemented in a long-term care setting and a polytrauma transitional rehabilitation program (PTRP) within a Veterans Hospital.
- Staff and patient locations were tracked using the RTLS.
- Experiences and responses to emergent barriers were documented to derive lessons learned.
Main Results:
- Five key lessons were learned regarding the adoption and compliance of RTLS.
- Technological, work-related, and social barriers emerged during the implementation process.
- Successful tracking necessitates addressing these multifaceted challenges.
Conclusions:
- Successful real-time tracking in healthcare demands significant time and meticulous consideration of existing work processes.
- Policies and stakeholder needs are critical factors influencing the efficacy of RTLS technology.
- Overcoming adoption barriers is essential for realizing the full potential of RTLS in healthcare settings.
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