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Patient satisfaction with services provided by multidisciplinary anticoagulation clinics
Tammy J Bungard1, Arden R Barry, Cindy Jones
1Division of Cardiology, Faculty of Medicine and Dentistry, University of Alberta, Edmonton, Alberta, Canada.
Pharmacotherapy
|June 27, 2013
Summary
Patients reported high satisfaction with anticoagulation clinics (ACs), preferring their care over family physicians. This indicates positive perceptions of AC service delivery across Alberta, Canada.
Area of Science:
- Pharmacology and Pharmacy Practice
- Patient Care and Outcomes
Background:
- Anticoagulation clinics (ACs) play a vital role in managing patients on warfarin therapy.
- Assessing patient satisfaction is crucial for evaluating the effectiveness of healthcare services.
Purpose of the Study:
- To evaluate patient perceptions of care delivery within Alberta's anticoagulation clinics.
- To compare patient preference for AC care versus family physician care.
Main Methods:
- A prospective postal survey was conducted among 1687 patients receiving warfarin therapy from 6 ACs.
- A 25-item survey utilized a 5-point Likert scale to assess patient satisfaction, knowledge, and service delivery.
Main Results:
- Overall patient satisfaction with AC care was high, with a mean score of 4.54.
- 70.4% of patients preferred AC care over family physician care.
- Mean scores for knowledge and service delivery domains exceeded 4.0, indicating positive patient perceptions.
Conclusions:
- Patients express significant satisfaction with anticoagulation clinic services.
- Anticoagulation clinics are perceived favorably by patients compared to family physician care.
- Service delivery by ACs in Alberta is well-regarded by patients.
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