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Measuring individual work performance: identifying and selecting indicators.
Linda Koopmans1, Claire M Bernaards2, Vincent H Hildebrandt2
1Body@Work, Research Center for Physical Activity, Work and Health, TNO-VU University Medical Center, Amsterdam, The Netherlands Expertise Center Life Style, TNO, Leiden, The Netherlands Department of Public and Occupational Health, EMGO+ Institute for Health and Care Research, VU University Medical Center, Amsterdam, The Netherlands.
Researchers identified 23 key indicators for individual work performance (IWP), encompassing task, contextual, adaptive, and counterproductive behaviors. This consensus streamlines IWP measurement, moving towards a standardized assessment tool.
Area of Science:
- Organizational Psychology
- Human Resources Management
- Industrial-Organizational Psychology
Background:
- Individual Work Performance (IWP) theoretically comprises task, contextual, adaptive performance, and counterproductive work behavior.
- Current measurement of these IWP dimensions lacks consensus on specific indicators.
Purpose of the Study:
- To identify and select key indicators for each dimension of IWP.
- To determine the relative importance of each IWP dimension in overall performance ratings.
Main Methods:
- Indicators were gathered from literature, surveys, and expert interviews across disciplines.
- Experts selected the most relevant indicators and weighted the dimensions of IWP.
Main Results:
- 128 unique IWP indicators were initially identified.
- Experts selected 23 indicators as most relevant for measuring IWP.
- Task performance accounted for 36% of the work performance rating, with other dimensions contributing 22%, 20%, and 21%.
Conclusions:
- A significant consensus was achieved on a reduced set of 23 IWP indicators.
- This research is a crucial step toward developing a standardized, concise instrument for assessing IWP.
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