Crisis management: an extended reference framework for decision makers.

Area of Science:

• Crisis Management
• Organizational Behavior
• Decision Science

Background:

• Effective crisis management requires robust frameworks and understanding of organizational dynamics.
• Existing models often overlook the critical role of human behavior and emotions in crisis situations.
• Executive leadership in crises benefits from insights into psychological factors influencing decision-making.

Purpose of the Study:

• To introduce a comprehensive reference framework for crisis management capabilities.
• To provide executives with deeper insights into critical success factors for managing crises.
• To explore the impact of human behavior, emotions, and fears on decision-making during crises.

Main Methods:

• Development of a framework integrating field experience and organizational knowledge.
• Analysis of executive empowerment, coaching, and behavioral aspects.
• Extension of crisis management scope to include psychological and emotional factors.

Main Results:

• A novel framework for crisis management capabilities has been established.
• Identification of critical success factors linked to human behavior and emotional intelligence.
• Demonstration of the correlation between emotions, fear, and decision-making under pressure.

Conclusions:

• The proposed framework enhances crisis management effectiveness by incorporating human behavior.
• Executives can improve crisis handling through emotional awareness and understanding decision-making processes.
• Integrating psychological insights is crucial for successful organizational crisis response.