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Related Experiment Video

Updated: May 9, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Communicate, don't litigate: The Schwartz Center Connections Program.

Beth A Lown¹, Karen Gareis, William Kormos

¹Harvard Medical School, USA.

Journal of Healthcare Risk Management : the Journal of the American Society for Healthcare Risk Management

|July 18, 2013

Summary

This summary is machine-generated.

Improving communication in outpatient settings can reduce malpractice risk by preventing diagnostic errors. This study explored educational strategies to enhance team and patient communication, identifying key areas for improvement.

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Area of Science:

Medical Education
Patient Safety
Healthcare Communication

Background:

Effective communication is crucial for preventing diagnostic delays and errors in outpatient settings.
Limited research exists on educational interventions to improve communication and reduce malpractice risk.
Communication lapses among multidisciplinary teams and with patients contribute to medical errors.

Purpose of the Study:

To evaluate an educational intervention designed to enhance communication in outpatient settings.
To identify the causes of communication failures between healthcare disciplines and with patients.
To develop strategies for averting communication-related diagnostic errors and malpractice risk.

Main Methods:

Prospective, controlled educational intervention study.
Focus on two specific healthcare disciplines in outpatient settings.
Analysis of communication breakdowns and development of preventative strategies.

Main Results:

Identified specific reasons for communication lapses between disciplines and with patients.
Articulated actionable strategies to improve interdisciplinary and patient communication.
Provided a framework for educational interventions targeting communication.

Conclusions:

Educational interventions can effectively address communication gaps in outpatient care.
Improving communication is key to reducing diagnostic errors and malpractice risk.
Targeted strategies are essential for fostering better team and patient interactions.