Visit length in pediatric primary care: lessons from a pilot study
Hasmet Uner1, Farnaz Ghazi Nezami, Mehmet Bayram Yildirim
1Department of Pediatrics, University of Kansas School of Medicine-Wichita, 3243 E. Murdock, Suite 402, Wichita, KS 67208, USA. huner@kumc.edu
Insights
Pediatric clinics often use arbitrary appointment lengths. This study reveals optimal resource allocation by examining visit characteristics, improving patient access and reducing costs in primary care.
Area of Science:
- Pediatric primary care
- Health services research
- Clinical operations
Background:
- Healthcare systems face pressure to increase patient throughput.
- Current pediatric primary care appointment scheduling relies on arbitrary time increments.
- Optimal resource allocation for ambulatory visits lacks evidence-based guidance.
Purpose of the Study:
- To investigate the optimal allocation of resources in pediatric primary care ambulatory visits.
- To determine the actual time required for different types of pediatric visits.
- To identify misallocations in clinic resources impacting patient access and costs.
Main Methods:
- A time-motion study was conducted.
- The study examined the characteristics of 372 patient visits.
- Data were collected in a pediatric primary care clinic setting.
Main Results:
- Analysis revealed significant variations in visit durations beyond standard increments.
- New patient visits and preventive services required demonstrably more time than typically allocated.
- Current scheduling practices may lead to inefficient resource use.
Conclusions:
- Evidence-based appointment scheduling is crucial for optimizing pediatric primary care.
- Accurate time allocation can improve patient access and reduce operational costs.
- Further research should inform resource management in ambulatory settings.
Abstract:
As business drivers create pressure to see more patients in a given period, there is no reliable guidance regarding the optimal allocation of resources in ambulatory visits. Many pediatric primary clinics set appointment lengths in increments of "five minutes." Defining the appointment lengths for potentially longer visits by arbitrary increments (e.g., twice the time for an acute visit) is a common "experiential" scheme. However, how much additional time is really needed if the patient is new to practice or when the visit is arranged for preventive services is unknown. Identifying the misallocation of clinic resources is fundamental because misallocation reduces access for patients and increases practice costs. In this study, using a time-motion approach, we examined the characteristics of 372 visits in a pediatric primary care clinic.
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