Learning from the implementation of inter-organisational web-based care planning and coordination

Area of Science:

• Health Services Research
• Digital Health Implementation
• Healthcare Management

Background:

• Electronic care (e-care) planning and coordination is poorly developed in Victoria, Australia, despite supportive policies.
• Organizational and worker-level barriers hinder the effective implementation of e-care coordination systems.
• Existing challenges impact the seamless delivery of coordinated care services.

Purpose of the Study:

• To identify and address organizational and worker-level barriers to e-care planning and coordination in Victoria.
• To explore strategies for improving the development and implementation of e-care coordination.
• To inform future interventions aimed at enhancing digital health coordination.

Main Methods:

• An action research project was conducted to investigate barriers to e-care coordination.
• The study focused on understanding and overcoming challenges at both organizational and individual worker levels.
• Qualitative insights were gathered to inform practical solutions.

Main Results:

• The project highlighted significant barriers at organizational and worker levels that impede e-care coordination.
• Key outcomes underscore the necessity of foundational improvements in e-care coordination.
• Enhancing worker knowledge, skills, and providing adequate support are crucial for success.

Conclusions:

• Effective e-care coordination requires addressing fundamental building blocks.
• Investment in worker training and supportive environments is essential for successful digital health integration.
• Policy and practice must align to overcome implementation challenges in e-care planning.