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Updated: May 9, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Ali Keshtkaran1, Neda Hashemi, Erfan Kharazmi
1From the *Shiraz University of Medical Sciences, Islamic Republic of Iran; †Department of Health Services Management, School of Health Management and Information Sciences, Tehran University of Medical Sciences, Iran; and ‡Research Center for Traditional Medicine and History of Medicine, Shiraz University of Medical Sciences, Iran.
This study used Quality Function Deployment (QFD) to enhance burn unit services by identifying patient expectations and service specifications. The QFD model pinpoints key service improvements for better patient care quality.
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