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Understanding Work-Family Spillover in Hotel Managers
Katie M Lawson1, Kelly D Davis, Ann C Crouter
1Human Development and Family Studies, Pennsylvania State University.
Summary
Hotel managers face significant work-family spillover, especially women and younger staff. Modifying organizational time expectations can improve job quality and retention in the hotel industry.
Area of Science:
- Organizational Psychology
- Human Resources Management
Background:
- Work-family spillover impacts employee well-being and job satisfaction.
- The hotel industry presents unique challenges due to demanding work conditions.
Purpose of the Study:
- To examine work-family spillover experiences among hotel managers (HMs).
- To identify demographic and work-related factors predicting work-family spillover in this sector.
Main Methods:
- Survey of 586 hotel managers across 50 U.S. full-service hotels.
- Analysis of life circumstances (gender, parental status, age, decision-making latitude) and work conditions (hours, time expectations, emotional labor, boundaries).
Main Results:
- Women, non-parents, and younger HMs reported higher negative work-family spillover.
- Organizational time expectations were a significant predictor of negative spillover.
Conclusions:
- Specific work conditions, like time expectations, negatively affect HMs' work-life balance.
- Interventions targeting work conditions may enhance job quality and retention for hotel managers.
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