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Patient satisfaction with clinical nurse specialists' practice
Joanne Baker1, Olive Kearins, Emma O'Sullivan
1Quality Assurance Reference Centre, University of Birmingham, Birmingham.
Nursing Standard (Royal College of Nursing (Great Britain) : 1987)
|August 7, 2013
Summary
Clinical nurse specialists (CNSs) provide essential support during breast screening assessments. Patient surveys confirm CNS interaction is highly beneficial, highlighting the need for adequate staffing in these vital roles.
Area of Science:
- Nursing Practice
- Quality Assurance
- Health Services Research
Background:
- Clinical Nurse Specialists (CNSs) play a key role in breast screening assessment centers.
- Monitoring practice standards is crucial for ensuring high-quality patient care.
- Patient feedback is essential for evaluating healthcare services.
Purpose of the Study:
- To evaluate the practice standards of CNSs in West Midlands breast screening assessment teams.
- To assess patient satisfaction with CNS support during breast screening assessments.
- To inform quality assurance processes for CNS provision.
Main Methods:
- A coordinated monitoring approach was implemented.
- A regional working party was established.
- A patient satisfaction survey was conducted.
Main Results:
- The majority of women had contact with a CNS during the assessment process.
- CNS interaction was perceived as highly beneficial by patients.
- Contact points with CNSs varied based on local practices.
Conclusions:
- CNSs are integral to the breast screening assessment process, offering vital support and information.
- Patient satisfaction underscores the value of CNS involvement.
- Ensuring sufficient CNS availability is recommended for optimal breast screening services.
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