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Qualitative and Quantitative Validation of Tools with Rating Scales Aimed at Assessing the Quality of University Service-Learning
Published on: August 29, 2025
"In search of excellence-
H M Madill1, E S Brintnell, R den Otter
1Associate Professor, Department of Occupational Therapy, University of Alberta, Edmonton, AB, Canada.
Occupational Therapy in Health Care
|August 16, 2013
Summary
This study applies Peters and Waterman
Area of Science:
- Management Science
- Occupational Therapy
Background:
- In-depth review of Peters and Waterman's (1983) research on successful American corporations.
- Analysis of key principles for organizational excellence and high performance.
Purpose of the Study:
- To examine the applicability of Peters and Waterman's management principles to occupational therapy departments.
- To identify strategies for enhancing occupational therapy unit performance based on corporate success factors.
Main Methods:
- Literature review of seminal management research.
- Comparative analysis of corporate success factors and occupational therapy practices.
- Synthesis of findings to propose actionable recommendations.
Main Results:
- Identified parallels between successful business practices and potential improvements in occupational therapy.
- Highlighted the relevance of innovation, customer focus, and employee empowerment in healthcare settings.
- Demonstrated how principles of excellence can be adapted for departmental or unit-level improvements.
Conclusions:
- Occupational therapy departments can benefit from adopting principles of excellence observed in high-performing corporations.
- Strategic implementation of these tenets can lead to enhanced service delivery and operational efficiency.
- Recommendations provided for practical application within occupational therapy settings.
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