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Related Concept Videos

Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Barriers to Effective Communication I01:30

Barriers to Effective Communication I

A communication barrier is any distortion or interruption during a conversation, resulting in miscommunication of the message. A good communicator should know these barriers and continuously check for the listener's understanding by obtaining feedback.
Communication barriers include the following:
Physiological barriers: They are limitations caused by a person's health condition or disability, such as hearing loss, poor eyesight, illness, or unconsciousness. An example to overcome this barrier...
Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
SBAR I: Understanding the Concept01:29

SBAR I: Understanding the Concept

Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
Bystander Effect02:09

Bystander Effect

The discussion of bullying highlights the problem of witnesses not intervening to help a victim. This is a common occurrence, as the following well-publicized event demonstrates. In 1964, in Queens, New York, a 19-year-old woman named Kitty Genovese was attacked by a person with a knife near the back entrance to her apartment building and again in the hallway inside her apartment building. When the attack occurred, she screamed for help numerous times and eventually died from her stab wounds.
Therapeutic Communication01:30

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...

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Related Experiment Video

Updated: May 8, 2026

Prehospital Thrombolysis: A Manual from Berlin
05:52

Prehospital Thrombolysis: A Manual from Berlin

Published on: November 26, 2013

The effect of language barriers on dispatching EMS response.

Hendrika W Meischke1, Rebecca E Calhoun, Mei-Po Yip

  • 1Department of Health Services, Northwest Center for Public Health Practice, University of Washington, Seattle, WA 98195, USA. hendrika@uw.edu

Prehospital Emergency Care
|August 20, 2013
PubMed
Summary

Language barriers significantly delay medical 9-1-1 call dispatch for Basic (BLS) and Advanced Life Support (ALS). Interpreter use, while necessary, adds considerable time, highlighting the need for faster interpreter connection during emergencies.

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Area of Science:

  • Emergency Medical Services
  • Health Services Research
  • Communication in Healthcare

Background:

  • Language barriers pose challenges in emergency medical services (EMS) communication.
  • Effective communication is critical for timely and appropriate medical aid dispatch.

Purpose of the Study:

  • To investigate the impact of language barriers on 9-1-1 medical call dispatch times.
  • To assess the effect of language barriers on the level of medical aid (Basic Life Support/Advanced Life Support) dispatched.

Main Methods:

  • Retrospective review of 272 language barrier (LB) and non-LB 9-1-1 medical calls from two centers.
  • Analysis of computer-assisted dispatch (CAD) data for call start time, time to BLS/ALS dispatch, and aid level changes.
  • Examination of 9-1-1 recordings for interpreter service connection times.

Main Results:

  • Language barriers increased time to BLS assignment by 33% and ALS assignment by 43%.
  • Interpreter use contributed significantly to delays, increasing BLS dispatch by 82% and ALS by 125%.
  • An average delay of 49 seconds occurred between operator connection and interpreter connection.

Conclusions:

  • Language barriers demonstrably increase dispatch times and affect the accuracy of medical aid levels.
  • Reducing the delay in connecting to language interpreters is crucial for mitigating dispatch delays in emergency calls.