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Room for improvement: complementary therapy users and the Australian health system
Vivian Lin1, Rachel Canaway2, Bronwyn Carter1
1CAMELOT Project, School of Public Health, La Trobe University, Bundoora, Vic., Australia.
Summary
Many people with chronic conditions use complementary and alternative medicines (CAMs) alongside mainstream healthcare. Dissatisfaction with the health system, particularly its lack of person-centered care, partly drives CAM use among these patients.
Area of Science:
- Health Services Research
- Patient Experience
- Complementary and Alternative Medicine (CAM)
Background:
- Individuals with chronic conditions frequently interact with healthcare systems, offering unique insights into service delivery.
- Complementary and Alternative Medicine (CAM) users with chronic conditions often utilize mainstream healthcare concurrently.
- Research has under-explored the perspectives of chronic condition patients who use CAM compared to those who do not.
Purpose of the Study:
- To investigate the viewpoints of individuals managing chronic conditions who utilize CAM.
- To identify patient perspectives on the existing health system.
Main Methods:
- Employed in-depth interviews and self-administered questionnaires.
- Collected data on care-seeking behaviors, self-management strategies, and CAM usage.
- Focused on individuals with type 2 diabetes and/or cardiovascular disease in Victoria, Australia.
Main Results:
- A significant minority (25%) of CAM practitioner users were partly motivated by dissatisfaction with mainstream healthcare.
- Patient dissatisfaction largely mirrored general population concerns regarding healthcare.
- A perceived lack of humanistic, person-centered care was a key issue in clinical encounters and health system design.
Conclusions:
- The Australian healthcare system requires enhancements to better align with patient needs.
- A systemic approach is necessary to reorient healthcare practitioners and adjust care organization.
- Incentives within the healthcare system's structure need re-evaluation to improve patient-centeredness.
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