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Developing a systemic program for compassion fatigue.

Patricia Potter1, Teresa Deshields, Sean Rodriguez

  • 1Siteman Cancer Center at Barnes-Jewish Hospital and Washington University (Dr Deshields), Barnes-Jewish Hospital (Dr Potter and Mr Rodriguez), St Louis, Missouri.

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Summary
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Hospitals are implementing compassion fatigue (CF) resiliency programs to support healthcare workers. These programs help staff manage stress and burnout, showing promising results in improving well-being.

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Area of Science:

  • Healthcare Management
  • Occupational Health
  • Psychology

Background:

  • Hospitals are increasingly focused on improving patient experience, which necessitates addressing compassion fatigue (CF) among staff.
  • Compassion fatigue, a state of burnout and secondary traumatic stress, significantly impacts healthcare professionals.
  • Barnes-Jewish Hospital initiated a systemic program to build resilience against CF over three years.

Purpose of the Study:

  • To implement and evaluate a systemic compassion fatigue resiliency program for healthcare professionals.
  • To understand the effects of stress and develop coping strategies for staff.
  • To foster an institutional culture that recognizes and supports compassion fatigue.

Main Methods:

  • An initial evaluation identified CF prevalence among oncology staff.
  • A resiliency program was formally implemented for oncology registered nurses.
  • The program was expanded hospital-wide, offering voluntary training on CF, stress effects, and resiliency strategies.

Main Results:

  • The voluntary resiliency program received positive participant reception.
  • Formal evaluation indicated a reduction in secondary traumatic stress and burnout among participants.
  • The program helped caregivers reconnect with their personal and organizational missions.

Conclusions:

  • Developing an institutional culture of recognition and support for CF is crucial for healthcare organizations.
  • Proactive work environments that foster connection and support among staff can mitigate CF.
  • Compassion fatigue training empowers healthcare professionals to manage stress and enhance their connection to their work.