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Using high-performance work practices in health care organizations: a perspective for nursing
Ann Scheck McAlearney1, Julie Robbins
1Department of Family Medicine, College of Medicine (Drs McAlearney and Robbins), and Division of Health Services Management and Policy, College of Public Health (Dr McAlearney), The Ohio State University, Columbus.
Abstract:
Studies suggest that the use of high-performance work practices (HPWPs) may help improve quality in health care. We interviewed 67 administrators and clinicians across 5 health care organizations and found that the use of HPWPs was valued and salient for nurses. Communication appeared particularly important to facilitate HPWP use. Enhancing our understanding of HPWP use may help improve the work environment for nurses while also increasing care quality.
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