Related Experiment Video
Updated: May 6, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Public reporting, consumerism, and patient empowerment
Robert S Huckman1, Mark A Kelley
1From Harvard Business School, Boston (R.S.H.); and the National Bureau of Economic Research (R.S.H.) and the Advanced Leadership Initiative, Harvard University (M.A.K.) - both in Cambridge, MA.
Abstract:
Public reporting of health care outcomes is largely ignored by consumers, perhaps because it doesn't include concise, comprehensible information on factors such as out-of-pocket costs, the effectiveness of a procedure or treatment, and applicability to their situation.
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