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Patient-centredness in healthcare communication is value-based, aligning with patients feeling respected. Key elements like inviting, listening, and summarizing in patient-centred care mirror patient experiences of being heard and believed by their GP.

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Area of Science:

  • Clinical Communication
  • Healthcare Values
  • Patient-Centred Care

Background:

  • Patient-centredness is a communication skill in clinical practice.
  • It is often described as a value-based procedure.
  • Further specification of this value-based nature is needed.

Purpose of the Study:

  • To determine if patient-centredness as a communication skill can be further specified as a value-based clinical procedure.
  • To explore the relationship between patient-centred communication and patient-reported respect.

Main Methods:

  • Analysis of a study focusing on patient encounters where individuals felt respected.
  • Identification of core elements within these respectful encounters.
  • Comparison of these elements with established principles of patient-centredness.

Main Results:

  • Similarities identified between patient-centredness elements (inviting, listening, summarizing) and patient experiences of feeling respected (listening, questions answered, belief in their narrative).
  • Feeling respected is strongly associated with encounters reflecting core patient-centredness aspects.
  • Specifics of what constitutes 'respected' remain unclear.

Conclusions:

  • Patient-centredness may be considered value-based due to its strong association with patients feeling respected.
  • Further research is required to elucidate the specific values patients feel are respected (e.g., autonomy, dignity, integrity).