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Approaches to workflow analysis in healthcare settings
Barbara Sheehan1, Suzanne Bakken
1Columbia University, School of Nursing, New York, N.Y., USA;
Understanding healthcare workflow is crucial for designing effective information systems. This paper reviews various workflow analysis methods to improve system usability and prevent negative impacts.
Area of Science:
- Health informatics
- Information systems design
- Human-computer interaction
Background:
- Effective information system design in healthcare requires careful consideration of user workflows.
- Ignoring workflow can lead to poor system adoption and unintended consequences.
- Workflow analysis is a critical area of research for optimizing healthcare systems.
Purpose of the Study:
- To explore various methodologies for workflow analysis.
- To present approaches from different academic disciplines.
- To guide healthcare system designers in selecting appropriate workflow examination techniques.
Main Methods:
- Review of established workflow analysis methodologies.
- Categorization of methods based on theoretical underpinnings.
- Description of the scope of workflow examined by each method.
Main Results:
- Several distinct schools of thought offer valuable workflow analysis approaches.
- Methodologies vary in their focus, from micro-level tasks to macro-level processes.
- Theoretical foundations influence the application and interpretation of workflow data.
Conclusions:
- Selecting the right workflow analysis method is essential for successful information system design in healthcare.
- A deeper understanding of diverse methodologies can enhance system usability and effectiveness.
- This review provides a framework for choosing appropriate workflow analysis techniques in healthcare settings.
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