The a3 problem solving report: a 10-step scientific method to execute performance improvements in an academic...

Area of Science:

• Veterinary Medicine
• Lean Management
• Quality Improvement

Background:

• Research vivariums require efficient operational processes.
• Traditional problem-solving methods may not yield measurable improvements.
• Lean methodologies offer a structured approach to enhance healthcare management.

Purpose of the Study:

• To illustrate the application of A3 Problem Solving Reports in a research vivarium setting.
• To demonstrate the use of Continuous Performance Improvement for operational enhancements.
• To align a 10-step problem-solving method with the Plan-Do-Check-Act cycle for quantitative analysis.

Main Methods:

• Utilized the A3 Problem Solving Report format, a 10-step scientific method.
• Applied lean management principles and Continuous Performance Improvement.
• Employed the Five Whys analysis to identify root causes for identified issues.
• Aligned the 10-step method with Shewhart's Plan-Do-Check-Act cycle for quantitative assessment.

Main Results:

• Successfully completed 9 A3 Problem Solving Reports in the vivarium during fiscal year 2012.
• Report #1 resolved issues with veterinary input on sick animal cases.
• Report #7 established a standard for tracking weekend/holiday animal health inspections.
• Both reports demonstrated successful outcomes validated by audit plans.

Conclusions:

• The A3 Problem Solving methodology provides a disciplined framework for problem reporting and resolution in a vivarium.
• Continuous Performance Improvement, using A3 Thinking, leads to measurable operational enhancements.
• The study validated the effectiveness of lean approaches in research vivarium management.