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Metric-driven harm: an exploration of unintended consequences of performance measurement

Betty Rambur1, Carol Vallett, Judith A Cohen

  • 1University of Vermont, College of Nursing and Health Sciences, Burlington, VT 05405, USA.

Applied Nursing Research : ANR
|November 12, 2013
PubMed

Keywords:
Metric-driven harmPerformance measurementPublic reporting of health care outcomesQuality improvementUnintended consequences

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