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Related Concept Videos

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When developing expected outcomes for a patient care plan, the nurse should adhere to the following recommendations:
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Related Experiment Video

Updated: May 5, 2026

Involving Individuals with Developmental Language Disorder and Their Parents/Carers in Research Priority Setting
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Patient satisfaction with language--concordant care.

Christy Eskes1, Helen Salisbury, Mark Johannsson

  • 1Department of Physician Assistant Sciences, Loma Linda University, 24785 Stewart St., Evans Hall, Room 201, Loma Linda, CA 92350-0001, USA. ceskes@llu.edu

The Journal of Physician Assistant Education : the Official Journal of the Physician Assistant Education Association
|November 23, 2013
PubMed
Summary

Spanish-speaking Hispanic patients report higher satisfaction when healthcare providers speak Spanish fluently. This language concordance is crucial for improving patient care and potentially avoiding adverse health outcomes.

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Last Updated: May 5, 2026

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Area of Science:

  • Health Services Research
  • Patient Satisfaction
  • Health Disparities

Background:

  • Spanish-speaking Hispanic patients often experience poorer health outcomes compared to English-speaking counterparts.
  • Lower patient satisfaction in this demographic may contribute to adverse health events.
  • Language concordance is a key factor in healthcare delivery for diverse populations.

Purpose of the Study:

  • To investigate the impact of provider language concordance on patient satisfaction among Spanish-speaking Hispanic individuals.
  • To assess the correlation between provider Spanish fluency and patient satisfaction levels.
  • To explore potential links between language discordance and patient safety.

Main Methods:

  • A quantitative, descriptive study design was employed.
  • Surveys on patient satisfaction and language concordance were administered to 100 Spanish-speaking Hispanic patients.
  • Data collection occurred over a 2-month period in San Bernardino, California.

Main Results:

  • 97% of patients reported increased satisfaction when providers spoke Spanish.
  • 83.7% of patients indicated that provider Spanish fluency was important.
  • Higher satisfaction with fluency was associated with lower English proficiency (P < .001) and educational attainment (P = .002).

Conclusions:

  • Provider fluency in Spanish can significantly enhance patient satisfaction for Spanish-speaking Hispanic individuals.
  • Language discordance may negatively impact patient safety, warranting further investigation into its link with adverse events.
  • Improving language concordance in healthcare settings is essential for equitable and effective patient care.