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Work-Arounds Observed by Fourth-Year Nursing Students.

Judith Westphal1, Rachelle Lancaster2, Diane Park2

  • 1University of Wisconsin-Oshkosh, USA westphaj@uwosh.edu.

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Nurses often use work-arounds for patient care, especially in infection control and medication management. High workload is a key factor influencing these deviations from standard policies and procedures.

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Area of Science:

  • Nursing
  • Patient Safety
  • Healthcare Quality

Background:

  • Healthcare professionals must promote policies for safe, high-quality care.
  • Nurses sometimes deviate from policies to achieve patient care goals, creating work-arounds.
  • Understanding these deviations is crucial for improving care delivery.

Purpose of the Study:

  • To identify common nursing work-arounds in clinical settings.
  • To describe factors influencing nurses' engagement in work-arounds.
  • To gather observations from fourth-year baccalaureate nursing students.

Main Methods:

  • A descriptive qualitative approach was employed.
  • Data were collected from a Quality and Safety Education for Nurses (QSEN)-based assignment.
  • Analysis included 96 individual student assignments.

Main Results:

  • Common work-around themes identified were infection prevention and control and medication management.
  • The primary influencing factor identified by students was nurse workload.
  • Work-arounds represent deviations from established policies and procedures.

Conclusions:

  • Workload significantly influences nurses' use of work-arounds.
  • Further research is needed to understand the impact of work-arounds on patient outcomes.
  • Addressing workload may reduce the need for work-arounds and improve patient safety.