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Satisfaction survey for a medication management program: satisfaction guaranteed?
Priti Flanagan1, Suman Kainth2, Lisa Nissen3
1, BSP, ACPR, PharmD, is Coordinator of Community Pharmacy Programs, Fraser Health, Langley, British Columbia, and Clinical Assistant Professor, University of British Columbia, Vancouver, British Columbia.
The Canadian Journal of Hospital Pharmacy
|December 21, 2013
Summary
Patients reported high satisfaction with home clinical pharmacy services. The Medication Management Program (MMP) shows positive humanistic outcomes, with most recommending its continuation.
Area of Science:
- Health Services Research
- Clinical Pharmacy
- Patient Outcomes
Background:
- Home-based clinical pharmacy services post-hospitalization can reduce costs and improve patient outcomes.
- The Fraser Health Authority's Medication Management Program (MMP) offers home visits to high-risk patients.
- Humanistic outcomes, like patient satisfaction, of such programs remain largely unevaluated.
Purpose of the Study:
- To assess patient satisfaction with the Medication Management Program (MMP).
Main Methods:
- A telephone survey with Likert-scale and open-ended questions was administered to patients receiving home pharmacist visits.
- Demographic and clinical data were collected for both survey respondents and nonrespondents.
Main Results:
- A 58.9% response rate was achieved (103 out of 175 patients).
- The majority of respondents expressed satisfaction with the home pharmacist visits.
- 94% would recommend the continuation of the program, and 100% were satisfied with the service.
Conclusions:
- Patient satisfaction with the home clinical pharmacy services provided by the Fraser Health Medication Management Program is high.
- The findings support the positive humanistic impact of home-based pharmacy interventions.
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