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Related Experiment Video

Updated: May 4, 2026

E-Patient Counseling Trial E-PACO: Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
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Satisfaction survey for a medication management program: satisfaction guaranteed?

Priti Flanagan1, Suman Kainth2, Lisa Nissen3

  • 1, BSP, ACPR, PharmD, is Coordinator of Community Pharmacy Programs, Fraser Health, Langley, British Columbia, and Clinical Assistant Professor, University of British Columbia, Vancouver, British Columbia.

The Canadian Journal of Hospital Pharmacy
|December 21, 2013
PubMed
Summary
This summary is machine-generated.

Patients reported high satisfaction with home clinical pharmacy services. The Medication Management Program (MMP) shows positive humanistic outcomes, with most recommending its continuation.

Keywords:
home carepharmacysatisfaction

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Area of Science:

  • Health Services Research
  • Clinical Pharmacy
  • Patient Outcomes

Background:

  • Home-based clinical pharmacy services post-hospitalization can reduce costs and improve patient outcomes.
  • The Fraser Health Authority's Medication Management Program (MMP) offers home visits to high-risk patients.
  • Humanistic outcomes, like patient satisfaction, of such programs remain largely unevaluated.

Purpose of the Study:

  • To assess patient satisfaction with the Medication Management Program (MMP).

Main Methods:

  • A telephone survey with Likert-scale and open-ended questions was administered to patients receiving home pharmacist visits.
  • Demographic and clinical data were collected for both survey respondents and nonrespondents.

Main Results:

  • A 58.9% response rate was achieved (103 out of 175 patients).
  • The majority of respondents expressed satisfaction with the home pharmacist visits.
  • 94% would recommend the continuation of the program, and 100% were satisfied with the service.

Conclusions:

  • Patient satisfaction with the home clinical pharmacy services provided by the Fraser Health Medication Management Program is high.
  • The findings support the positive humanistic impact of home-based pharmacy interventions.