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Aged care system workforce: training quality in NSW.

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The Certificate III in Aged Care qualification for care workers shows significant inconsistencies in training content and employer satisfaction. Regulation by the Australian Health Practitioner Regulation Agency is recommended for improved standards.

Keywords:
aged care systemqualitytraining

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Area of Science:

  • Healthcare Education
  • Vocational Training Standards
  • Aged Care Workforce Development

Background:

  • Unregistered care workers are crucial in aged care services.
  • The Certificate III in Aged Care is a primary qualification for these workers.
  • Concerns exist regarding the consistency and employer acceptance of this qualification.

Purpose of the Study:

  • To assess the consistency of the Certificate III in Aged Care qualification across registered training organisations.
  • To evaluate employer satisfaction with the preparedness of graduates for aged care roles.
  • To identify areas for improvement in aged care worker training.

Main Methods:

  • An expert committee defined consistency metrics.
  • Surveys were conducted with 10 registered training organisations to evaluate course consistency.
  • Ten aged care employers were surveyed regarding graduate preparedness and acceptability.

Main Results:

  • Significant variation was found in course content, clinical experience, and supervision among training providers.
  • Employers reported dissatisfaction with the skills and knowledge of graduates.
  • Twenty percent of surveyed employers would not hire graduates from the sampled courses.

Conclusions:

  • The current training for unregistered care workers lacks standardization.
  • Regulation by the Australian Health Practitioner Regulation Agency is proposed for better oversight.
  • Clarifying the titles and roles of aged care workers is essential for workforce development.