"Lives there who loves his pain?": empathy, creativity, and the physician's obligation

Like most EM physicians presented with a wide assortment of patients I've never seen before, will probably never see again, and cannot schedule for a more convenient return visit when there are not three ambulances pulling up to the door, I sometimes get a bit cranky when I interview a patient who has registered for a less-than-valid "emergency." As a resident in Mel Konner's Becoming a Doctor put it, "Low back pain? Low fucking back pain? You're waking me up for low fucking back pain?" Although I ceased a long time ago to ask, "Why now?"-you almost never get an answer that is satisfying-I still think it. Often, I am sad to say. Perhaps it is a result of the obvious forces of callousness born of distance born of training and of stress. Again, Konner captures it well: "It is obvious … that the stress of clinical training alienates the doctor from the patient, that in a real sense the patient becomes the enemy. … At first I believed that this was an inadvertent and unfortunate concomitant of medical training, but I now think that it is intrinsic. Not only stress and sleeplessness but the sense of the patient as the cause of one's distress contributes to the doctor's detachment." Such detachment can blinker our eyes from seeing why patients come to the emergency room and prevent our ears from hearing.